Problems logging in?

If you have any difficulty logging in, or receive the error "Invalid Login, please try again or contact support" try the following:

• - Make sure to utilize the email address where you received your initial invitation email.
• - Your password may have expired.  You can reset your password by clicking on the "Reset Password" link.
• - If you have unsuccessfully attempted to log in 10 times, your account will be locked. Wait 15 minutes to try again, or click "Reset Password" to choose a new password.
• - If you are still having trouble, contact your account administrator for further assistance.

System Requirements

SUPPORTED BROWSERS

• - Google Chrome latest version (Preferred Browser)
• - Microsoft Internet Explorer 11 or later

SOFTWARE REQUIREMENTS

• - Allowing cookies is required
• - Pop-up blockers must be disabled for pressganey.com
• - Ability to open/view PDF files [Adobe® Reader® v8 or higher recommended]
• - Ability to open/view Zip files [WinZip recommended]

Client Support Desk

If you need further assistance, please email our Client Support Desk at clientsupportdesk@pressganey.com. Our business hours are Monday-Friday, 8am-8pm, EST. Please be sure to provide your client number/organization's name, email address, contact information and details about your request.

Outage Support After-Hours

To report a system outage after our normal business hours, call 855-871-5226. Please allow the voicemail to pick up, then press ‘5’ on your keypad to be transferred to our after-hours outage support team. Please keep in mind this is only to report system outages that occur after our normal business hours, all other support issues will be addressed during normal business hours, Monday-Friday, 8:00 a.m. to 8:00 p.m. EST.